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★★★★★
★★★★★
Patrick M - July 23, 2022
Verified Purchase
Great service
I originally bought the wrong part - my own mistake. Your staff straightened the matter out very quickly, providing great service. Thx.
★★★★★
★★★★★
EBENEZER A - September 19, 2019
Verified Purchase
EASY WORK
This part came so fast I did not expect that and I was able to use it to fix my washer. great service
★★★★★
★★★★★
Cody L - July 18, 2018
Verified Purchase
Super easy, next day delivery. Amazing advice included
Read the advice posts on part worked great
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Customer Repair Stories
Average Repair Rating: 4.3 / 5.0, 4 reviews.
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door lock was broken
door hook strike was broken half broke in the door the other half stayed in the lock i removed the one pcs from washer with pliers and on the door with a star wrench
Other Parts Used:
Johnny from Homestead, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers, Screw drivers
30 of 48 peoplefound this instruction helpful.
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broken door hook
I ordered the part, followed the instructions listed on appliance help and put it in... easy
As easy as 123 two torx screws removed old pieces and install the new one and like that ready for another 15 years.
Other Parts Used:
carlos from TAMPA, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
1 of 2 peoplefound this instruction helpful.
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Questions and Answers
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7 questions answered by our experts.
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Justin
September 23, 2019
What size Star key do i need to remove the screws. There Star keys i'm just not sure which size to buy.
For model number MFW9700SQ1
Hi Justin, thank you for your question. You will need a torx number 20. I hope that helps. Good luck with your repair.
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Justin
September 23, 2019
Will i it be obvious or does it matter which side is facing up when i install this part. Is there a top or as particular side the need to be up or down?
For model number Maytag
Good Day Justin. Thank you for your question in regards to PartSelect Number PS11744910. Based on our research the bottom part has the piece that looks like a little "L" whereas the top part does not have this piece. Hope this helps. Best Regards.
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Jennifer Boutros
November 13, 2018
I have a Kenmore elite smartwash quietpak9 and door hinge broke. One piece is stuck inside on machine and other half is still on door. I see a part on your website that looks like the part but i want to make sure it fits my washer. I put in my model number and then a bunch of parts popped up even though it says i think made by Maytag maybe?
For model number 11045088404
Hello Jennifer, thank you for your question. If the part that is broken is the post piece that is screwed to the door and goes into the unit to hold it closed, then yes, this is the right part for the unit. You will want to be sure you can remove the piece that is inside the machine, as this part goes into and activates the door lock so the unit knows that the door is shut. If you can't remove the piece that is stuck in the unit, you may need to replace the door switch as well. I hope this helps!
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Bobbie
November 9, 2022
my washer door hook/strike broke in the spin cycle, bottom half broke off loosing the screw. The number on the part is 46197020051. Model # GHW9400PLO, Serial # CSS0906981. will this prrt fit. Also when my washer is spinning it is shaking like it's off balance. what is the solution. Thank You in Advance.
For model number GHW9400PLO
Hello Bobbie, thank you for reaching out. We have researched your model and found that this door hook, part number PS11744910, will fit your model. The washer shakes while spinning because of the faulty shock absorber, part number PS11745030, and the spring, part number PS2338452. If you require assistance to place an order, please contact customer service. We hope that helps!
Hi Jose, thank you for the question. We would recommend checking the door hook first. If it is fine, the issue is most probably with the door lock latch, part number PS11745016. You may need to replace it to fix the issue. We hope that helps!
I have a Whirlpool Duet Model # GHW9400PLO Serial # CSS0906981. I ordered a strike for it , and it has been installed, but will not lock. Do I need to replace the Door Lock Mechanism, if so what is the part number and price.
For model number GHW9400PLO
Hello Bobbie, thank you for your question. We do recommend the Door Lock Latch PS11745016. We hope this information will help you.
Door won’t latch closed whirlpool washer GHW925OMW2
For model number GHW925OMW2
Hello Christine, thank you for the question. If the door is not latched, you may need to replace the door lock latch, part number PS11745016, to fix the issue. We hope this helps!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11744910
Manufacturer Part Number: WP8181651
