Drain Tube

Hello Ronald, Thank you for your inquiry. The water and drain tubes could be frozen or clogged and causing the water to build up and freeze. Check the drip pan to see if it is full of water and clean the drain tube and main tube that runs from the drain tube to the drip pan and flush. The other issue could be the water inlet valve is continuing to send water to the ice maker even though it is turned off. You can test the valve with a multimeter. If you are unfamiliar with how a multimeter functions, we have videos available to assist you. We hope this helps and if you need help placing an order for a part, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Howard, thank you for contacting us. Use the following instructions to remove the freezer drawers: 1. Open the freezer drawer. 2. Use the small flathead screwdriver to pry the left slide rail tab and the right side rail tab away from the liner enough to release the drawer. 3. Remove the upper drawer. 4. Lift the lower drawer and squeeze the sides in to release it from the glides. 5. Remove the lower drawer. We hope this information is useful!

Hi Dylan, thank you for reaching out. According to our research, the drain tube channels water from the drip tray to the drain tube. It prevents water from leaking while draining it into the drain pan. Make sure it is not blocked. We hope this information helps!

Hello Patrick, thank you for reaching out. According to our research, the issue is most probably with the drain tube, part number PS12711022. It can be accessed from the back of the unit. We hope this information helps!