Part Videos
Replacing your Whirlpool Refrigerator ARM-SHUT
Troubleshooting
This part fixes the following symptoms:
Ice maker not making ice | Ice maker dispenses too much ice
This part works with the following products:
Refrigerator, Ice Maker.
This part works with the following products:
Whirlpool, Kenmore, KitchenAid, Maytag.
Part# W11342242 replaces these:
2160689, 2171593, 2209675, 2300169, 2304352, 2304354, 2313990, 4343695, 627913, 628187, 628310, 628323, 70142-1, W10889530, W11128135, W11188841, WP2304354
Customer Reviews
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Leslie K - December 7, 2018
Verified Purchase
Nice part
The part is a great looking nice new part. Easy to install, but my freezer is still not making ice.
Ingrid G - August 15, 2018
Verified Purchase
Easy fix.
The ice maker shut off arm on our fridge was broken. It was easy to find the correct part on your site, and the link to a video installation guide made the job easy to tackle!
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Customer Repair Stories
Average Repair Rating: 4.4 / 5.0, 10 reviews.
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shut off arm broke
open ice maker door, use mirror to view slot in front of ice maker, slip piece in place and done
Other Parts Used:
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Thomas from Va. Beach, VA
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
52 of 76 people
found this instruction helpful.
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I was just missing two parts to the icemaker
I slid in the arm and slid in the ice bucket with augar.
Other Parts Used:
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Richard from Casper, WY
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
8 of 15 people
found this instruction helpful.
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Ice maker was over producing
Technician at ASK suggested replacing ice maker. Ordered new ice maker(prompt delevery)then noticed it came without wire arm and white platic "flag". Ordered arm and "flag", replaced all old with new and seems to be doing well. Perhaps all I needed was the plastic "flag" on the limit arm wire. Will never know. The new icemaker wiring had short wires and a connector. Old ice maker had no connector so the short wires were removed and the old wires plugged into the ice maker. Mirror was required in order to see the side wall mounting screws. Very narrow work area, tiny freezer side.
Other Parts Used:
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Gregory from Milford, OH
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Difficulty Level:A Bit Difficult
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
7 of 9 people
found this instruction helpful.
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Ice maker leaking , Drum broken
took out old ice maker (3) screws unpluged power plugged new one in replaced screws , installed new icemaker shut off arm and done
Ice bin auger disassembled bin to get at auger drum replaced broken auger reassembled bin and done 30 min tops hardest part was figuring out how to get bin apart
Ice bin auger disassembled bin to get at auger drum replaced broken auger reassembled bin and done 30 min tops hardest part was figuring out how to get bin apart
Other Parts Used:
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Lonnie from Corinth, TX
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers
7 of 16 people
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Ice maker quit making ice
Replacing the parts was easy. I am 62 years old and have been repairing all my own appliances for yerars. I have found more problems in recieving the corect parts in a timley mater more difficult than fixing the problem. I am impressed with the promedness of your delivery, and in rtecieving the corect parts. Thank you much!!!!!!!!!!! Bill
Other Parts Used:
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William from Los Osos`, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Screw drivers, Socket set
5 of 8 people
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Ice marker would not stop going though its cycle and fill with water
Got on line with Partselect and follow their directions. It was very easy.
Other Parts Used:
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TED from WEST BRANCH, IA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Screw drivers
4 of 7 people
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broken ice maker
I just followed the instructions that came with the unit, it was very easy. The old ice maker was taken out some time ago, so all I had to do was install the new one. It was three screws and one electrical plug. I removed the ice maker over a year ago and did not replace it at the time. I purchaced new handles also and they were easy to replace. I then decided to try the ice maker, I got tired of buying ice at the store. The order came in just two days right to my front door. It was a very easy fix and now I have a refrigerator full of ice. Thanks for the great service.
Other Parts Used:
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Robert from PLEASANT PLAINS, IL
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
3 of 4 people
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Old ice maker out of time?
No instructions were sent, but 3 screws and one set of plug-in wires cannot be difficult.
Other Parts Used:
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Billy from Lansing, NC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
3 of 9 people
found this instruction helpful.
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After installation, ice maker wouldn't function at all
I took the ice maker out to check things when it wasn't working and I noticed what wasn't visible with the maker installed. The input hose was filled with ice. An ice pick didn't really work so I filled an empty Windex bottle with hot water and sprayed the ice until it was gone. I installed the ice maker again and it's working well.
Other Parts Used:
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Randy from BOLIVAR, MO
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
2 of 3 people
found this instruction helpful.
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no shut-off for ice production; shut-off arm broken/missing
Inserted the prongs of the replacement shut-off arm in the holes provided in the bracket.
Other Parts Used:
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Victoria from MELBOURNE, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
2 of 3 people
found this instruction helpful.
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Questions and Answers
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Joan
June 13, 2019
Re part #31 (ice shut off arm). The original part, which I have, has popped out of place. When I try to place it back, it continues to pop out, even though both ends are being inserted into the correct openings. I'm wondering if there is another part needed, like a that holds it in place? Thank you.
For model number KSCS25FKSS
Hello Joan, Thank you for the question. The arm should just fit in place with no other parts required. The arm may have become bent or warped not allowing it to stay in place. Hope this helps!
3 people found this helpful.
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Sarah
September 3, 2019
Can’t find the part number for the plastic piece that goes on the metal arm shut off. Can you help me out? Thanks much
For model number WRS322FDAM04
Hello Sarah, Thank you for the question. The plastic part on the Arm is only sold as part of the Shut Off Arm, PartSelect Number PS12712096. Hope this helps!
3 people found this helpful.
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Bruce
January 22, 2023
Ice maker continues to make ice after the arm shut is in the (UP) off position. Also continues to make ice after bin is full and overflowing with ice.
For model number ED5VHGXM011
Hello Bruce, thank you for your question. This sounds very much like an issue with the Shut Off Arm PS12712096. This gives the icemaker a signal to stop making ice once the bin has a reached a certain limit. We are pleased to have been able to help.
1 person found this helpful.
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Ed
July 11, 2019
I bought and installed this part and the ice maker arm stays up after the cycle so will not go down to make ice again.. any idea?
Hello Ed, thank you for contacting us,This is more then likely an issue with the ice maker if the new arm did not fix the issue. In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS12712096
Manufacturer Part Number: W11342242
Manufacturer Part Number: W11342242
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