Product Description
GRILL SUPPORT Specifications
This part is used to hold up the heating element.
How Buying OEM Parts Can Save You Time and Money
Troubleshooting
This part works with the following products:
Microwave Oven Combo, Microwave, Range.
This part works with the following products:
KitchenAid, Whirlpool, Maytag, Jenn-Air.
Part# W11724411 replaces these:
252262898008, 461967721441, 461967753871, W10120232, W10120233, W10204461, W10288008, W10909479, W11716587, WPW10204461
Customer Reviews
Filter By Rating:
- < Prev
- 1
- Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
Eva W - May 6, 2022
Verified Purchase
Broken
The part was just shipped in bubble wrap, not marked fragile, so it broken when I picked it up from the depot ;( I emailed, buy never got a response! So I glued it, and am hoping it will last.
June 21, 2022
Thank you for your review. I’m sorry to hear that happened, we will be in touch soon to help fix this issue.
Paula D - February 18, 2022
Verified Purchase
Easy repair
It was the perfect replacement part and installation was easy!
SCOTT K - June 18, 2021
Verified Purchase
easy repair the part worked perfectly
the part is very brittle and breaks easily. i ordered two knowing that and one arrived damaged. i sent in a request for a replacement but have not heard anything as of yet and its been a couple of weeks.
Jessyca V - April 16, 2019
Verified Purchase
Easy repair
5*
- < Prev
- 1
- Next >
Customer Repair Stories
Average Repair Rating: 3.6 / 5.0, 7 reviews.
What's this?
- < Prev
- 1
- Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
The ceramic bracket holding the conventional heating element at the top of the microwave oven broke for the second time
Part No. PS11766760
Ignore the other repair comments on this page!!! The new replacement part can no longer be put into place as simply as the original bracket. This is a r3eplacement part with a modified design. Significant parts of the microwave (MW) must be dismantled in order to provide access for insertion of the new part. This is confirmed by notes at other web sites which provide this part. My approach also required cutting/drilling holes into sheet metal panels.
Kitchenaid/Whirlpool must have realized that the original part is inherently weak at the point at which it is supported at the ceiling of the MW. The replacement part is a good option from a strength standpoint, but a horrible one for ease of insertion. The original is a single ceramic piece. The replacement part includes a metal clip which holds the top stem of the ceramic bracket from the top ("roof") side of the MW. Getting at the top of the MW cavity is the difficult part. One needs to pull the entire built in oven from its location and remove at least the control panel from the front of the unit.
It took me 3-4 hours one day to see how to install the replacement part. I failed since I unexpectedly found that there are two sheet metal panels above the MW cavity which need to be removed in order to access the slot through which the bracket stem must be inserted. Maybe somebody else can think of a way to remove the metal panels, but I could not do it so I put the MW back together again.
After this failure I considered trying to repair the original part again (this was the second time it had broken). The first repair broke when the conventional heating element was used in the MW. This option might again be an interim solution so I went back to trying to install the new replacement part.
This time it took over 3 hours to remove the control panel, several wiring units, a transformer, and several side and top sheet metal panels. Each removal step was preceded with a photograph of the item to be removed so that everything could be put back as they were originally located. After all of this work it was determined that the MW would have to virtually be totally dismantled in order to access the bracket slot at the top of the MW cavity. There were simply too many items on top of the sheet metal panels to allow for bending the panels up to access the necessary slot in the oven ceiling.
Fortunately, my wife asked why I didn't consider drilling through the existing sheet metal panels at the top of the MW. Had she suggested that earlier in the dismantling, it would have saved hours of work.
After reassembling the side panels I drilled access holes through the two sheet metal panels over the top of the MW oven. Certainly one needs to be careful in measuring the location for such holes. The holes were to be rectangular, developed by drilling multiple holes around the perimeters of the final "holes." The two sheet metal panels are about 3/4" apart and the lower panel is about 3/4" above the MW oven cavity. After drilling out the holes (about 1/2" x 1") I successfully found the desired slot in the oven ceiling. Then the drill cuttings needed to be cleaned out with a vacuum cleaner - including inside the MW oven.
Inserting the replacement part was not trivial. One needs to hold the ceramic part in the oven, with the heating element in its proper place on the bracket, and then simultaneously place the metal clip onto the stem which has been inserted through the slot at the top of the MW oven. Long tweezers are handy for putting the clip into place. Then the fun begins. Somehow the metal clip must be pushed down onto the ceramic stem. This is a trial and error task with various long blunt tools used to try and push the clip down while not pushing it off to the side. Somehow I got the clip onto the stem and the part was finally in place.
Another hour (+) to re-assemble the MW and push the oven back into the cabinet and the job was finally done.
btw, the only reason it was relatively easy to pull the oven out of the cabinet (and push it back in) was that we have two office chairs at home (without arms) which come up to about the right height for having the oven sit on the chairs. Adding some 2x4's on the seats of the chairs brought it to exactly the right height. The wheels on the chairs also helped. Given the weight of the oven, removing and replacing the oven unit is not a trivial task and one needs to be careful at all times.
There were several observations I made about the new replacement part which also "froze me in my tracks" early in this project. That is why I kept thinking of ways in which to repair the original part more effectively than I had done previously. The problem is that the ceramic section of the replacement part is not the same size as the original. It holds the heating element higher against the ceiling of the microwave and the horizontal section which holds the heating element is shor
Ignore the other repair comments on this page!!! The new replacement part can no longer be put into place as simply as the original bracket. This is a r3eplacement part with a modified design. Significant parts of the microwave (MW) must be dismantled in order to provide access for insertion of the new part. This is confirmed by notes at other web sites which provide this part. My approach also required cutting/drilling holes into sheet metal panels.
Kitchenaid/Whirlpool must have realized that the original part is inherently weak at the point at which it is supported at the ceiling of the MW. The replacement part is a good option from a strength standpoint, but a horrible one for ease of insertion. The original is a single ceramic piece. The replacement part includes a metal clip which holds the top stem of the ceramic bracket from the top ("roof") side of the MW. Getting at the top of the MW cavity is the difficult part. One needs to pull the entire built in oven from its location and remove at least the control panel from the front of the unit.
It took me 3-4 hours one day to see how to install the replacement part. I failed since I unexpectedly found that there are two sheet metal panels above the MW cavity which need to be removed in order to access the slot through which the bracket stem must be inserted. Maybe somebody else can think of a way to remove the metal panels, but I could not do it so I put the MW back together again.
After this failure I considered trying to repair the original part again (this was the second time it had broken). The first repair broke when the conventional heating element was used in the MW. This option might again be an interim solution so I went back to trying to install the new replacement part.
This time it took over 3 hours to remove the control panel, several wiring units, a transformer, and several side and top sheet metal panels. Each removal step was preceded with a photograph of the item to be removed so that everything could be put back as they were originally located. After all of this work it was determined that the MW would have to virtually be totally dismantled in order to access the bracket slot at the top of the MW cavity. There were simply too many items on top of the sheet metal panels to allow for bending the panels up to access the necessary slot in the oven ceiling.
Fortunately, my wife asked why I didn't consider drilling through the existing sheet metal panels at the top of the MW. Had she suggested that earlier in the dismantling, it would have saved hours of work.
After reassembling the side panels I drilled access holes through the two sheet metal panels over the top of the MW oven. Certainly one needs to be careful in measuring the location for such holes. The holes were to be rectangular, developed by drilling multiple holes around the perimeters of the final "holes." The two sheet metal panels are about 3/4" apart and the lower panel is about 3/4" above the MW oven cavity. After drilling out the holes (about 1/2" x 1") I successfully found the desired slot in the oven ceiling. Then the drill cuttings needed to be cleaned out with a vacuum cleaner - including inside the MW oven.
Inserting the replacement part was not trivial. One needs to hold the ceramic part in the oven, with the heating element in its proper place on the bracket, and then simultaneously place the metal clip onto the stem which has been inserted through the slot at the top of the MW oven. Long tweezers are handy for putting the clip into place. Then the fun begins. Somehow the metal clip must be pushed down onto the ceramic stem. This is a trial and error task with various long blunt tools used to try and push the clip down while not pushing it off to the side. Somehow I got the clip onto the stem and the part was finally in place.
Another hour (+) to re-assemble the MW and push the oven back into the cabinet and the job was finally done.
btw, the only reason it was relatively easy to pull the oven out of the cabinet (and push it back in) was that we have two office chairs at home (without arms) which come up to about the right height for having the oven sit on the chairs. Adding some 2x4's on the seats of the chairs brought it to exactly the right height. The wheels on the chairs also helped. Given the weight of the oven, removing and replacing the oven unit is not a trivial task and one needs to be careful at all times.
There were several observations I made about the new replacement part which also "froze me in my tracks" early in this project. That is why I kept thinking of ways in which to repair the original part more effectively than I had done previously. The problem is that the ceramic section of the replacement part is not the same size as the original. It holds the heating element higher against the ceiling of the microwave and the horizontal section which holds the heating element is shor
Other Parts Used:
-
Peet from LAKE OSWEGO, OR
-
Difficulty Level:Very Difficult
-
Total Repair Time:More than 2 hours
-
Tools:Pliers, Screw drivers
68 of 72 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
Ceramic part holding up the heating element fell and broke.
Easiest repair I've made in years. Didn't even need a tool.
One end slides into a hole in the ceiling of the microwave/convection over, move the heating element into place and turn the mounting bracket and you're done.
One end slides into a hole in the ceiling of the microwave/convection over, move the heating element into place and turn the mounting bracket and you're done.
Other Parts Used:
-
Jerry from Woodinville, WA
-
Difficulty Level:Really Easy
-
Total Repair Time:Less than 15 mins
30 of 40 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
The mounting bracket broke!!
Initially I called kitchenaid and the representative suggested I call one of thier designated repair guys to come out for 120.00. Fortunately, I got the part number and model and found it on this website. It was so easy to replace!! Just fit it in the designated opening and twist it until secure. So glad I did not call out the repair man!!
Other Parts Used:
-
Mara from Austin, TX
-
Difficulty Level:Really Easy
-
Total Repair Time:Less than 15 mins
9 of 17 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
Missing Part on a Scratch and Dent Microwave
We bought a really nice microwave for about 1/3rd of the MSRP, but it was an open box item and when we got it home we found that it was missing a bracket on the inside of the microwave. We were able to replace the bracket easily thanks to partselect.com.
Other Parts Used:
-
Kevin from ROSWELL, GA
-
Difficulty Level:Really Easy
-
Total Repair Time:Less than 15 mins
5 of 9 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
Broken mounting bracket for coils in convection microwave.
Very easy, fit perfectly.No tools required.
Other Parts Used:
-
Larry from Fernandina Beach, FL
-
Difficulty Level:Really Easy
-
Total Repair Time:Less than 15 mins
4 of 10 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
The grill support, which is installed on the ceilling inside the microwave broke
The part is pushed against the ceiling into an opening and then turned 90 degree. That is is.
Other Parts Used:
-
Felix from GREER, SC
-
Difficulty Level:Very Easy
-
Total Repair Time:Less than 15 mins
2 of 2 people
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
Part broken
We ordered element support 3 times and all three times it came broken. The part is made of porcelain and is fragile , representative asked warehouse to pack it in the box and part still came in envelope.
Requested refund and ordered directly from factory.
Requested refund and ordered directly from factory.
Other Parts Used:
-
Elena from HOUSTON, TX
-
Difficulty Level:Very Difficult
-
Total Repair Time:Less than 15 mins
1 person
found this instruction helpful.
Was this instruction helpful to you?
Thank you for voting!
- < Prev
- 1
- Next >
Questions and Answers
We're sorry, but our Q&A experts are temporarily unavailable.
Please check back later if you still haven't found the answer you need.
Related Parts
Model Cross Reference
This part works with the following models:
PartSelect Number: PS17629632
Manufacturer Part Number: W11724411
Manufacturer Part Number: W11724411
Brand
Model Number
Description